Dashboard and controller communication failure.

1. According to the inspection results, reconnect the main control transfer line and check whether the instrument panel still reports an error.
2. Replace main control transfer line.
3. Replace dashboard.
4. Replace controller.

Stop riding, wait 10 minutes, then resume riding.

Controller fault. Replace controller.

Accelerator fault or accelerator does not reset when turning on.

1. Disassemble the dashboard and confirm whether the connection between the accelerator and the dashboard connector terminal is normal, whether the connecting wire is broken, and whether the terminal is rusty.
2. Replace the accelerator.

Brake handle fault or brake handle does not reset when turning on.

1. Confirm whether there is dirt or foreign matter at the brake handle.
2. Check whether there is a disconnection between the dashboard and the brake handle.
3. Replace brake handle.

Motor Hall element fault.

1. Cross-verify the motor and controller respectively to confirm the faulty part.
2. Replace the faulty part.

Connection fault between motor and battery.

1. Confirm correct connection between the motor and battery.
2. Cross-verify the controller and battery package to confirm the faulty part.
3. Replace the faulty part.

Battery fault.

1. Remove the bottom cover to check whether the connection between the controller and battery is normal.
2. Cross-verify the battery and controller respectively to confirm the faulty part.
3. Replace the faulty part.

Controller fault. Replace controller.

Battery fault.

1. Remove the cover plate of the bottom plate, and check whether the battery pack is connected with the dashboard normally.
2. Cross-verify the battery pack and replace the faulty parts.

Controller temperature sensor fault.

1. Turn off the scooter for a period of time and then turn it on again to confirm whether the fault alarm disappears.

The controller temperature is too high.

1. Stop riding, wait for the temperature to return to operational levels, and then continue riding.

Abnormal battery temperature.

1. Stop riding, wait for the temperature to return to operational levels, and then continue riding.

Battery fault.

Please create a support ticket at support.navee-mobility.com.au.

Battery fault.

Please create a support ticket at support.navee-mobility.com.au.

Battery charging high temperature protection.

1. Stop charging, wait for the temperature to return to operational levels, and then continue charging.

Battery charging low temperature protection.

1. Stop charging, wait for the temperature to return to operational levels, and then continue charging.

Battery pack discharge high temperature alarm.

1. Stop riding, wait for the temperature to return to operational levels, and then continue riding.

Battery pack discharge low temperature alarm.

1. Stop riding, wait for the temperature to return to operational levels, and then continue riding.

Battery over discharge protection.

1. Stop charging, wait 10 minutes, then resume charging.

Battery over discharge alarm.

1. Stop charging, wait 10 minutes, then resume charging.

Battery over charge protection.

1. Stop charging, wait 10 minutes, then resume charging.

Battery over discharge protection.

1. Stop charging, wait 10 minutes, then resume charging.

Communication failure between instrument and controller

1. Check if the communication cable of the instrument is damaged or detached and needs to be replaced.
2. The communication circuit of the instrument is damaged, replace the instrument.
3. The communication circuit between the controller and the instrument is damaged, replace the controller.

Controller current overload protection

1. Check if the controller has water ingress and replace it.
2. Check if the controller motor wiring harness is damaged and replace the wiring harness.
3. The current sampling circuit of the controller is damaged and needs to be replaced.

Controller current sampling failure

1. Controller hardware damage.
2. Replace controller.

Accelerator fault / accelerator did not return to position during scooter turn on

1. Check if the accelerator is stuck and restore it.
2. Check if the accelerator is damaged and replace it.
3. Check if the wiring harness is detached or damaged; replace wiring harness or components.
4. The accelerator acquisition circuit of the dashboard is damaged, replace the dashboard.

Brake handle fault / brake handle did not return to position during scooter turn on

1. Check if the brake handle is stuck and restore it.
2. Check if the brake handle is damaged and replace it.
3. Check if the wiring harness is detached or damaged; replace wiring harness or components.
4. The brake lever collection circuit of the instrument is damaged, replace the dashboard.

Motor fault

1. Motor cable is damaged; replace motor cable or motor.
2. Motor hall sensor is damaged, replace it.
3. Controller fault, replace controller.

Communication failure between controller and battery

1. The battery pack communication harness is damaged; replace harness or battery pack.
2. If the controller-to-battery communication circuit or terminal is damaged, replace controller.
3. The battery pack communication circuit is damaged; replace BMS or battery pack.
4. If using a different/third-party battery, replace with the same model battery pack.

Battery voltage overload

1. Replace battery pack with same model.

Controller fault

1. Replace controller.

Controller fault

1. Replace controller.

Battery pack NTC short/open circuit

1. Battery pack hardware damage; replace BMS or battery pack.

Controller temperature sensor malfunction

1. Temperature collection circuit of controller is damaged; replace controller.

Controller temperature too high

1. Leave it for a while to cool.
2. If it cannot recover, the controller temperature sensor or circuit is damaged; replace controller.

Battery pack NTC temperature difference too large

Battery pack AFE communication abnormality / failure

1. Battery pack hardware damage; replace BMS or battery pack.

High-temperature protection for battery charging

1. Wait until temperature cools naturally.
2. If unrecoverable, battery pack temperature sensor or circuit damaged; replace battery pack.

High temperature protection for battery pack charging

1. Allow battery to cool down.
2. If still not recovered, replace BMS or battery pack.

Battery discharge high temperature alarm

1. Let it cool to room temperature.
2. If still not recovered, replace battery pack.

Battery pack discharge low temperature alarm

1. Place at room temperature to recover.
2. If not recovered, replace BMS or battery pack.

Check whether the tail light is on. If not, replace the controller or instrument. If it is on, please check the wire connection between controller and dashboard.

Check whether the machine starts after pressing the brake. If so, release the brake to start the machine.

1. Check whether the connecting wire between the brake and the instrument is open or short-circuited. If it is open or short-circuited or not easy to check, replace the connecting wire.
2. If still no problem is found, replace the brake handle.

Check whether the instrument & controller is short-circuited. If it is open/short-circuited or difficult to check, replace the controller first, and then replace the instrument if still invalid.

If instrument and controller are normal, replace the dial.

Check whether the wheel motor and controller cord are well connected. If not, reconnect or replace the motor.

Replace the controller.

Check whether the motor temperature is too high. If the problem disappears after cooling, the thermal protection was activated.

If the problem does not disappear after cooling, or the fault code appears every time after short-distance riding, the sensor inside the motor is damaged and the front wheel motor needs replacement.

Check the wire connection of the instrument or replace the dashboard. Replace the connection wire if necessary.